UC FrOm PAGE 30 lease, all software upgrades, and an
exactly what it will cost to maintain, option to renew the lease after five years
operate and expand his communica- at half price.
tions system. All add-on items will be priced at the
Foley is paying a fixed cost for up to same terms of the lease as long as they
eight years, so budgeting became a lot are purchased before end of the lease.
simpler. For a single per user price, Phil- “We could, conceivably, purchase
lips said, Mitel provided all consulting, phones two months before the end
a network stress test, 24/7 tech support, of the lease and pay just $20 per
training, fixed costs for the life of the phone per month,” said Phillips. ´
is voip ready for UC prime time?
VOIP (voice over IP) is a key component The problem, he added, was that each
of any UC platform, but many com- of Pilot’s offices is a separate profit
panies are still wary of risking the core center, and, as such, needed to take on
voice requirements of their organizations. their own equipment and maintenance
Further, many of the major VOIP vendors plan.
have done an effective job of addressing Shoretel was the only manufacturer
the needs of the large enterprise, but the to meet Pilot’s technical requirements,
needs of the SMB are another matter. but still required a central maintenance
“We still have scars on our backs from plan for the entire organization. “They
evaluating VOIP manufacturers,” said wouldn’t budge, I think because they
John Anderson, senior project manager at were concerned that we would buy
Pilot Air Freight, which employs just 230 one maintenance contract for firmware
people but spans 60 locations. upgrades and then use it at other sites,”
Anderson was evaluating replacements said Anderson.
for his key system and was dismayed by Instead, Anderson went with an Intertel
VOIP manufacturers’ inability to accom- key system in the main office and hosted
modate his organizational structure. IP PBX solutions from VoiceNext and, to
“Some of the bureaucratic baloney that a larger extent, Bandwidth.com in the
we had to go through with the manufac- remote offices.
turers didn’t go so well,” he said. —Dave Greenfield
WBG
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White Paper by xkoto 31
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