Simplifying VOIP management Enhancing VOIP
With the new VOIP Intelligence
module, the capabilities
NETWORK GENERAL an overall business service,” systems. VOIP Intel- in Network General’s VOIP
ENHANCES VOIP TOOL said James Messer, director ligence specifically Forensics now include:
of technical marketing at shows the QOS (qual-
By Paula Musich Network General. “Unless ity of service) impact Better insight into details of
voice and video communications Network general you know what’s going on that network problems wasted no time upgrad- with each link, you can’t such as jitter have on a Evaluation of VOIP performance ing its VOIP Foren- know what’s going on with single phone call. for throughput and response time;
sics tool that it released the service. We can show “You can see jitter viewing and examination of indi-
last September. The San containers with different ele- spikes during that vidual call data at the packet level
Jose, Calif., company on ments from a Web front end. call, so it brings more Improved visualization of indi-
June 18 launched the VOIP You can see network level simplicity to a complex vidual VOIP calls—individual calls
Intelligence module for the [and] application level and thing,” Messer said. are graphed at the millisecond level
suite. get real-time feedback on “We get to the micro- for better insight into the quality of
V O I P F o r e n s i c s i s what’s happening, then get second level. You can’t audio and video
designed to help enterprise a visual perspective on what’s get a more detailed Source: Network General
I T shops better monitor and happened in the past.” view from this without
manage new voice-over-IP All VOIP system com- an oscilloscope.” The complexity of VOIP
services. It marries high- ponents can be grouped The module also shows installations is increasing
level VOIP performance and managed as if they how other network prob- as more enterprises look to
monitoring and alarm- were a single entity, and lems such as latency, out- implementunifiedcommuni-
ing on VOIP metrics with from a single user interface of-sequence frames and cationsofferingsthatintegrate
packet-level visibility within operators can view how that dropped voice packets affect messaging, conferencing and
a single dashboard. service interacts with other audio and video quality. video services over IP. ´
With the new VOIP
Intelligence module, the
tool can display individual call performance and over- Planview, BMC tackle IT governance
all VOIP metrics, provide a
graphical representation of By Paula Musich cations in the Planview Enterprise suite:
per-call VOIP performance, lanview and bmc software are Project Portfolio Management; Enterprise and automatically correlate integrating parts of their IT project Portfolio Management, for strategic IT voice and video transmis- Pand portfolio management software planning; and Service Portfolio Manage-
sions with data traffic pat- offerings. ment, for service optimization.
terns. VOIP Forensics uses The agreement between the two com- The plan calls for those three applica-business container technol- panies, announced June 19 at the Gartner tions to integrate with BMC’s Remedy
ogy acquired with NetVigil Project and Portfolio Management Sum- Change Management, Service Request
topull together therelation- mit in Boston, calls for both vendors to Management, Service Catalog and
ship of components that provide a series of integrations between Atrium Configuration Management
make up a business service the BMC Remedy IT Service Management Database, which provide the foundation
to provide an IT service- Suite and Planview Enterprise. The two for BMC’s Business Service Manage-level view of application vendors will co-sell and co-market the ment initiative.
performance. It leverages integrated offerings. After the initial work—intended to
Sniffer Voice Experts and Although some integration currently consolidate IT staff time analysis with
decoders to help trouble- exists between Planview Enterprise and initiative and project management—the
shoot VOIP-specific prob- BMC’s Remedy Service Desk product, two vendors will leverage BMC’s service
lems. the alliance means a deeper integration catalog as well as service and asset infor-
“When customers start between the two systems and further inte- mation in the Atrium CMDB to bring
implementing VOIP, it’s gration across other parts of the BMC “trueserviceportfoliomanagementinour
more than phone [service], Remedy ITSM suite, said Patrick Tickle, Service Portfolio Management product,”
a call manager or applica- chief marketing officer at Planview, in said Tickle.
tions: Itismanycomponents Austin, Texas. The initial integration is due by year’s
working together to create The integration will touch all three appli- end. ´
