lAyOFFS FrOm PAGE 13 does not terminate the account, the
27 percent of respondents had more employee is still on the payroll.”
than 20 orphaned user accounts within The IDM system communicates
their organization and that it could take the appropriate changes to the tara month or more for some companies get systems, Cooper continued. In
to shut down the accounts. some cases, access to the target sys-
As the security breach at Lending Tree tems is automatically terminated by
in 2008 illustrated, the presence of such the IDM system, but in other cases the
accountscan posea serious security risk. IDM system sends a work request to a
Former Lending Tree employees helped security administrator to handle. Once
mortgage lenders gain access to con- it’s completed, it is marked as done in
fidential information through orphaned the IDM system, Cooper said.
accounts, the company said. Such Managersreviewaccesssemiannually
behavior may not be as rare as we foremployeesandquarterlyforcontrac-would like to believe—a Cisco Systems- tors. Cooper stressed that there is no
sponsored survey of 2,000 employees manual element to the process. That is
and IT professionals released in Novem- likely a good thing, as handling the prober found that one in 10 computer users cess manually can be time-consuming
had either stolen technology, accessed in large environments.
someone else’s computer and stolen There is no shortage of technology to
information and sold it, or knew of co- help businesses automate the process.
workers who had. Sun, Oracle, IBM and others have iden-
At Thrivent Financial for Lutherans, a tity management tools on the market.
financial services organization in Min- However, having the right policies and
neapolis and Appleton, Wis., the pro- procedures in place can be just as
cess begins when the human resources important as having technology, par-department is notified that an employee ticularly when it comes to mass layoffs
has been terminated. or mergers.
“ The resp onsib i l ity to ter mi nate “In these cases, it is important that IT not
access falls on the line manager,” said only work with HR but also provide nec-Craig Cooper, senior project man- essary communication to the business
ager at Thrivent. “When HR receives managers in each department,” said
a termination notice, our IDM [identity Matt Shanahan, senior vice president
management] solution automatically of marketing and strategy at AdmitOne
terminates accounts and removes Security. “Without strong communica-them from the target systems. This pro- tions, [the] IT help desk will be flooded
cess is used for tracking employees with questions about access to informa-and nonemployees. If the manager tion and applications. ´
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