PROJECT #1:
PROJECT #2:
BUSINESS PROCESS
MANAGEMENT/IMPROVEMENT
CUS TOMER RELATIONSHIP MANAGEMEN T
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Project Type PERCENTAGE OF RESPONDENTS WHO CITED IT
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1. Business process management/improvement 35.8%
2. Customer relationship management 20.9%
3. Business analytics/business intelligence 19.6%
4. Desktop/laptop upgrades 18.2%
5. Web services 17.1%
6. Disaster planning/recovery 16.0%
7. Intrusion detection and prevention 15.2%
8. Server upgrades 13.5%
9. Enterprise systems planning 13.2%
10. Financial reporting 12.4%
SOURCE: BASELINE TOP 10 PROJEC TS IN 2007 SURVE Y
